Delete your account from inside Caplo
- Sign in at app.getcaplo.com.
- Open Profile from the dashboard menu.
- Scroll to Delete account.
- Type your account email to confirm, then choose Delete my account.
You will be given a confirmation code and a status URL you can check at any time, including after your account has been erased.
What happens immediately
- Caplo deletes its stored access and refresh tokens and requests Google grant revocation. Microsoft and Meta permissions can also be removed in your provider account settings.
- Every connected WhatsApp, Messenger, and Instagram channel is disconnected and stops sending and receiving.
- No further data is collected from any connected account.
Microsoft does not provide an application-level revocation endpoint. Caplo deletes its stored credentials immediately, and you can remove Caplo's standing access from your Microsoft account permissions page.
What happens after 30 days
Your account and all associated data, including calls, recordings, transcripts, conversations, contacts, assistants, and uploaded knowledge files, are permanently erased.
The 30-day window exists only so you can reverse an accidental deletion. No third-party access remains open during it. You can cancel from the same Profile screen at any point before the window closes.
Records we are legally required to retain, such as invoices and tax records, are kept for the statutory period described in our Privacy Policy and are no longer linked to an active account.
Deleting only a connected account
If you want to keep your Caplo account but remove one integration, open Integrations (or WhatsApp for a WhatsApp connection) and choose Disconnect. Caplo deletes the stored tokens for that connection and requests provider revocation where supported. You can also remove permissions in your provider account settings.
Checking the status of a request
Open https://api.getcaplo.com/api/v1/account-deletion/status/<confirmation-code> using the confirmation code shown when you submitted the request.
Deletion requests that arrive through Meta's data deletion callback are tracked at https://api.getcaplo.com/api/v1/channels/meta/data-deletion/status/<confirmation-code>.
If you cannot sign in
Email legal@getcaplo.com from the address on the account and we will process the deletion for you. We may ask you to verify ownership of the account before proceeding.